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15-Day Money-Back Guarantee for Any Reason

(Note: Only for orders purchased on the official website!)

Undamaged products can be returned for a full refund, regardless of the reason, within 15 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable (Note: Ordering more than 5 units of a product will be considered a bulk order.). Upon requesting a refund or replacement, we will provide you with a return label at no additional cost.  Once the returned item arrives back in COSTA warehouse for inspection, the refund process will begin.

Returns must include all accessories (For bundle orders that contain discounted products or free, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.)

For non-quality related warranty claims, buyer is responsible for shipping costs 

For quality related warranty claims, COSTA refunds the cost of the product itself

Returns may be rejected if items do not meet the above requirements

Refund requests for the 15-day money back guarantee expire 15 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 15-day window. For purchases not made directly through COSTA online stores, please contact retailers for refunds. For quality-related issues, please see below.